My iPhone 8 Is Frozen ! Here’s The Real Fix

TABLE OF CONTENTS:

    My iPhone 8 Is Frozen ! Here’s The Real Fix.

    Your iPhone 8 keeps freezing and you’re starting to get frustrated. You keep tapping around the screen, but your iPhone is unresponsive. In this article, I’ll explain why your iPhone 8 is frozen and show you how to fix the problem for good!

    Is Your iPhone 8 Freezing When You Open A Certain App?


    If your iPhone 8 keeps freezing when you open a specific app, there may be a problem with that app and not your iPhone. Try uninstalling and reinstalling the app or look for an app update. If neither of these work, you may need to find an alternative app.

    Sometimes, you may experience problems with built-in apps that can’t be deleted. One common example is the Safari app, which iPhone owners use to browse the web. If Safari makes your iPhone 8 freeze, open the Settings app and tap Safari -> Clear History and Website Data. More often than not, this will fix the problem.

    If your iPhone 8 is frozen and it’s not because of a specific app, follow our troubleshooting guide below! We’ll start with a hard reset, a step that will temporarily fix the problem. After hard reseting, back up your iPhone right away and continue with the steps below.
    My iPhone 8 Is Frozen

    1. Perform A Hard Reset On Your iPhone 8 Or 8 Plus


    When you perform a hard reset, your iPhone 8 or 8 Plus immediately restarts. A hard reset is the equivalent of restarting your computer by unplugging it, then plugging it back in.

    Why Should I Perform A Hard Reset On My iPhone 8 Or 8 Plus?


    Although you shouldn’t rely on hard resets to turn your iPhone off and back on, it can be a reliable way to turn your iPhone off and back on when its unresponsive, frozen, or experiencing a software crash.

    How Do I Perform A Hard Reset On My iPhone 8 Or 8 Plus?


    1. Simultaneously press and hold the volume down button and the power button until you see the Apple logo appear in the center of your iPhone’s display.
    2. Let go of both buttons as soon as the Apple logo appears.

    Pro Tips

    • You may need to press and hold the volume down button and power button for 15-30 before the hard reset is initiated.
    • Make sure you hold the volume down button, not the volume up button!
    • The iPhone power button is also known as the Sleep / Wake button.

    2. Back Up Your iPhone


    It’s important to back up your iPhone before doing any major restores (such as a DFU restore). If something goes wrong while you’re trying to fix your iPhone, having a back up means you won’t lose any of your data (such as contacts, photos, apps, and more). Restoring from a back up is a lot more convenient than having to go and reenter all the information that was saved on your iPhone.

    How Do I Back Up My iPhone?

    There are two ways to back up your iPhone:

    Backup Your iPhone Using iCloud


    1. If you have a WiFi connection, you can back up your iPhone using iCloud.
    2. Open the Settings app.
    3. Tap iCloud (I blacked out my iCloud email address in my screenshot, but you’ll see your iCloud email address there!)
    4.  Tap Backup.
    5. Make sure the switch next to iCloud Backup is on. You’ll know the switch is on when the switch is green.
    6. Tap Back Up Now.
    7. A status bar will appear to tell you how much time is remaining.

    Backup Your iPhone Using iTunes


    1. Plug the Lightning connector on your Lightning cable (charging cable) into the Lightning port on your iPhone.
    2. Plug the other end of your Lightning cable into a USB port on your computer.
    3. Open iTunes on your computer.
    4. Click on the iPhone icon in the upper left hand corner of iTunes.
    5. Click the circle next to “iCloud” or “This computer” to select whether you want to backup your iPhone to iCloud or your computer.
    6. Click Back Up Now to backup your iPhone.
    7. When the backup is complete, you’ll see the time and date updated under Latest Backup.

    3. Reset All Settings


    Reset All Settings doesn’t erase any of the personal information from your iPhone, but it does restore everything in the Settings app to factory defaults. You’ll have to optimize your battery settings, choose your favorite background image, and enter your Wi-Fi password again, but all of your apps, photos, and contacts will still be on your iPhone.

    Why Should I Reset All Settings?


    Many iPhone problems are caused when Settings isn’t set up correctly or by corruption within the Settings files themselves. Restoring the Settings app back to factory defaults doesn’t fix every iPhone software problem, but it is a go-to fix for Apple technicians because it does solve a lot of problems that would be very difficult to to track down by hand.

    How Do I Reset All Settings?


    1. Go to the Home screen.
    2. Open the Settings app.
    3. Tap General.
    4. Use your finger to scroll down to Reset. It will be the last option in Settings -> General.
    5. Tap Reset All Settings.
    6. Enter your passcode.
    7. Tap Reset All Settings. You’ll be prompted twice.
    8. A progress bar appear on the screen.
    9. Your iPhone will automatically turn back on when the reset finishes.

    4. DFU Restore Your iPhone


    A DFU (Device Firmware Update) restore is most in-depth reset you can do to an iPhone. A DFU restore uses your computer to erase and reload all the code that controls both the software and hardware on your iPhone.

    Why Should I DFU Restore My iPhone?


    A DFU restore has the potential to fix software problems by completely erasing the code which may be causing your problem. The code is rewritten as if  your iPhone is brand new, so the software problem may get solved.

    Think of it like a house that has cracks in the foundation. Rather than try and fix the cracks, we are building an entirely new foundation.

    How Do I DFU Restore My iPhone?


    1. Using a Lightning cable, plug your iPhone into a USB port on your computer.
    2. Open iTunes. It doesn’t matter if your iPhone is on or off.
    3. On an iPhone 7 or newer, press and hold the power and volume down button.  
    4. After 8 seconds, release the Power Button, but continue to hold the volume down button
    5. Let go of the volume down button when iTunes says “iTunes has detected an iPhone in recovery mode.”
    6. Your iPhone’s display will be completely black if you’ve successfully entered DFU mode. If it’s not, try again from the beginning.
    7. Restore your iPhone using iTunes.

    Pro Tips


    • If you can, back up your iPhone before completing a DFU restore. Any time you do a restore, it erases everything from your iPhone. However, after the restore is completed, you restore all your backed up data back onto your iPhone.
    • A damaged component can prevent your iPhone from fully completing the DFU restore. If your iPhone is damaged in any way, a DFU may break your iPhone.
    • In Apple jargon, the power button is also known as the Sleep / Wake Button.

    5. Repair Your iPhone With Apple


    Apple repairs iPhones at the Genius Bar in Apple Stores and through their online mail-in repair service. Apple repairs are high-quality, but out-of-warranty repairs can be much more expensive than third-party solutions. If you’re looking to save some money you’re not covered by Apple’s warranty, you may want to check out our other recommendations.

    How Do I Repair My iPhone With Apple?

    How To Repair Your iPhone With Apple’s Mail-In Service

    1. Visit Apple’s support website to begin the online mail-in repair process.
    2. Alternatively, call 1-800-MY-APPLE (1-800-692-7753) to set up a repair.

    How To Repair Your iPhone At The Genius Bar Inside Your Local Apple Store


    1. Visit Apple’s website to make a Genius Bar appointment before you go into the store. Apple Stores are extremely busy, and if you don’t have an appointment, you may have to wait for hours or end up being turned away. (Editor’s note: I’m a former Apple tech and we’re not exaggerating — please, do yourself a favor and make an appointment first!)
    2. When you arrive, go to the Genius Bar to check in for your appointment.
    3. Genius Bar appointments always include free diagnosis. If you’re under warranty, many repairs can be done on the spot, but it all depends upon which parts are in stock. If you’re not under warranty, the Genius will give you a quote for the cost of a repair.

    Pro Tips


    • If you’re not sure whether your iPhone is still under warranty, you can find out on Apple’s website.
    • Apple repairs are covered by a 90-day AppleCare warranty.
    • If you’ve ever used a 3rd-party service to repair your iPhone, or if you’ve ever replaced a part of your iPhone with a non-Apple part, then the Apple Store may not repair your iPhone.
    • In some cases, Apple will not repair devices that are older than five years old. These devices are classified as vintage or legacy.

    6. Repair Your iPhone With Puls


    Puls is a “we come to you” iPhone repair service that will meet you at your home, office, or Starbucks to repair your iPhone in as little as 30 minutes. Every Puls repair is backed by a lifetime warranty and their prices tend to be a lot less than Apple’s.

    Puls repairs broken iPhone screens, batteries, speakers, cameras, charging ports, and more. The only drawback at this point is that Puls isn’t available everywhere (they’re mostly in major US cities).

    How Do I Repair My iPhone With Puls?


    1. Visit the Puls.com.
    2. Click Phone Repair.
    3. Select iPhone.
    4. Select the model of your iPhone.
    5. Select the color of your iPhone.
    6. Select the repair you need completed and fill out any additional information you want the technician to know.
    7. Click the button at the bottom of the screen that says “Total Cost: $x ->”
    8. Select the date and time you want the repair to be completed, then click on the button that says “Tell Us Where ->”
    9. Fill out your contact information.
    10. Click the button that says “Submit My Request”