As peculiar as it might sound, not all the Apple users reporting a screen rotation not working problem on their iPhone X have this problem. They are usually divided into two main categories:
- the ones who accidentally disabled the screen rotation and now think that it no longer works;
- the ones who really have an issue with it.
The first situation can be easily tested by opening the Control centre and refreshing the screen rotation icon available in there. If your screen no longer rotates, regardless of the status of the screen rotation icon, you still have one more thing to check. Surprisingly or not, this thing relates to the camera app that you must launch right away. If there’s something wrong with it, you will notice it instantly because buttons and menus and even the image will be upside down.
We’re not making wild guesses here, but rather indicating the two most common “symptoms” that go hand in hand with a malfunctioning gyro and accelerometer. If the Screen Rotation function is turned on but the screen won’t rotate and the camera app won’t display its options like normally, most likely, this is the reason.
Normally, a self-test performed within the Service Screen will confirm this problem quite fast. The problem, however, is that most carriers aren’t allowing their clients to access the Service Screen, which means that you’re probably better by moving on directly to the next best thing.
You may suspect it or not, but the best thing you can do in the context of this software issue is the factory reset. We have prepared a guide that you can check here and that will teach you the essentials of how to handle an iPhone X factory reset. The emphasis will be on how to prepare the device for this hard reset, by backing up everything in advance and protecting your sensitive information.
Another card that you might want to play is to talk to your provider. Not to help you with the Service Screen mode, because that’s highly unlikely in case it is blocked by default. But who knows, they should have extended experience in this direction and, if they were asked to help by other users in the past, they might now know how to help you too. All you have is to ask and it won’t cost you a thing.
Speaking of costs, do not hit the iPhone X just to make its screen rotation work back! You’ll encounter this kind of advice on some websites or forums but this is clearly not the right way to approach any kind of problem you might have with such an expensive device.
If you don’t want to bring the smartphone to its factory defaults (or even if you did it but without success), you might want to take the iPhone X to an Apple technician. It’s either that or get used to the fact that you can no longer use the screen rotation and that the display will remain stuck on vertical. But it would be a pity to give up on making this useful feature work once again!