Today we’ll give you the steps to fix Motorola Moto Z2 battery charging problems. Motorola’s new phone is great. However, users have reported experiencing problems, even without it ever being dropped or damaged.
There are various reasons for this, and some of them can be fixed by simple troubleshooting. So before you go out to buy a new charger, which may cost you some bucks, feel free to try the following tips on how to fix it below.
Below are the most common causes on why you Motorola Moto Z2 have trouble charging, and other problems concerning the battery like the grey battery issue:
- Sunken sockets on the device, or bent/ broken connector
- Factory-defective phone
- Defective battery
- Damaged charging unit or cable
- Defective phone
- Temporary battery issue
If your phone is brand new, warrant still covers replacement of battery, charging units or the phone itself, depending on your warranty agreement. If no longer covered, you have these options:
Do a Hard Reset
Clear the USB Port
One unexpected, but incredibly common reason behind the charging problem is dust or dirt blocking in the charging port. The USB port on your phone may have been blocked by debris, lint, dirt or any other particles and might have stopped the connection between the phone and charger. You can clean out this part of the phone by using a toothpick, since this is a very small socket. But you have to do this slowly and gently, to make sure that you don’t inflict more damage to the socket when cleaning forcefully. You may also gently blow the USB port to make dust come off easily.
Call for Authorized Technician Support
If you have tried the simple easy fixes suggested above with no luck you should contact the manufacturer for support. If you have defective hardware, the technician might help you fix the problem. You might still be able to be covered by the manufacturer if under warranty.