In this article, we will show you how to fix the black screen issue on your iPhone X. iPhone X is Apple’s 2016 flagship phone, as it is packed with the newest innovation. It is highly-regarded with above average user reviews and ratings, but some users have reported having problems with their iPhone X.
Some users reported their device displaying a black screen when turned on. The keys continue to light up like normal, but the screen only displays black with no icons showing up. For some users, the iPhone X doesn’t turn on at random times, or sometimes fails to turn on at all. Solving the black screen problem on your Apple iPhone X can be done through different methods, which we will show you below in step-by-step instructions.
Wiping your iPhone X Cache Partition
Getting your iPhone X into Recovery Mode is done by following the steps presented below on your smartphone:
- Open iTunes by connecting your iPhone X to a computer
- While connected to a computer, perform a force restart on your iPhone. You can do this by pressing and holding the Sleep/Wake and Home button simultaneously for least 10 seconds until an Apple logo shows up on the screen. Continue holding these buttons until the recovery mode screen appears.
- Select Update from the options to Restore or Update. iTunes will be attempting to reinstall iOS on your phone without erasing data. Wait for the iTunes download to finish on your phone.
Doing a Factory Reset on Apple iPhone X
If none of the methods above did not work in fixing the black screen issue on your iPhone X, the next logical step is to format the iPhone by doing a factory reset. Before performing a factory reset on your iPhone X, it is mandatory that you back up all important data or files from your phone, since it may be lost during the factory reset.
Call for Technical Support
If you have tried all suggested methods on fixing the black screen issue on your iPhone X, but to no avail, your last resort is to try to call for technical support. Your unit can be returned or replaced, or repaired by the service center, depending on the warranty clause.