Motorola’s newest flagship smartphone, Moto Z2, are packed with great features and have good user reviews. However, some users have reported problems such as freezing. So, in this article we will help you learn how to troubleshoot this common problem that you may experience on your Moto Z2.Follow to steps below on how it is done.
Various reasons exist that result on the freezing and crashing of Motorola Moto Z2. Before trying any of the proposed solutions, make sure you have updated to the latest software, your Motorola Moto Z2. If the problem still exists after update, follow the step-by-step instructions below:
Performing a Factory reset on Your Motorola Moto Z2
If the freezing problem on your device cannot be resolved by merely updating software, your next best option is to do a factory reset. This may resolve the issue since it resets the phone to its default factory settings, as the name suggests. To do this, first make sure you have performed a backup on all your important files and data, the follow the guide on how to factory reset the Motorola Moto Z2.
Fix the Crashing Problem by Deleting Bad Application
Bad third-party applications are one of the common cause of crashing Motorola Moto Z2. It is important to verify applications before downloading them, by checking the user reviews on Google Play store. You may find other complaints of users who have downloaded the same applications. Since Motorola does not have control on third-party applications, this depends on the individual application’s developer how they can improve their apps. You may delete the crashing app if it is not fixed.
You may have insufficient memory on your device, which causes freezing problem or your phone crashing. You can solve this by uninstalling applications that are no longer needed, or by deleting files that take up too much space and are not frequently used.
When you haven’t rebooted your device for a long time, too much of your RAM is being used. When you are short of RAM, applications begin to freeze since you don’t have enough memory to run any more new programs. This allows the phone to crash. Restarting your phone may solve this problem. If not, you may try the following steps:
- Select Apps from the home screen
- Find Manage Applications by swiping, and tap
- Select the application that crashes
- Clear Data and cache